Helpdesk Import/Export Settings

Jitbit Helpdesk allows importing and exporting tickets and KB articles from outside sources.

Import tickets from CSV

Upload a CSV file with the following format:

subject, body, email, category name, [company name, assignee username, ticket date]
(optional fields are in [brackets] ) to import tickets into the helpdesk system. Non-existing user-account will be created automatically (from the email-addresses in the file).

Import tickets from Zendesk

This module connect to your Zendesk account via the API and downloads all the tickets automatically.

Import KB from CSV

Upload a CSV files containing the knowledge-base articles you'd like to import. THe format is:

subject, body, category name

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